KeyLime Cove has selected the SkyWire Media Rooms Connect™ solution to provide a rooms ready alert and marketing Opt-in service to guests at their resort, located just north of Chicago in Gurnee, Illinois. This service will allow early arriving guests to do a partial check in while they wait for their room to become available. An SMS text message will automatically notify the guest when the room enters a “Ready” status in their PMS (Property Management System).
“We are pleased to partner with SkyWire Media to provide our guests with convenient notifications on their smartphones,” said Dale McFarland, general manager of KeyLime Cove. “Although our check in time is 4 p.m., we have always invited guests to arrive as early as 1 p.m. on the day of their arrival to start enjoying the resort. The new “Ready” status allows guests an added convenience of knowing the exact time their room is available.”
KeyLime Cove has also selected Mobile Connect™ and Coupon Connect™ which features SkyWire’s patented mobile SMS and viral technology of event based triggers. The “Rooms Ready” message triggers the arrival of new mobile offers to the guest for redemption in the resort's waterpark, retail, spa or food and beverage outlets. After the guest checks out, additional offers can be sent when they Opt-in to receive them. These enterprise offers are integrated with their POS (Point Of Sale) system which closes the loop for marketing, provides detailed accounting for finance and helps prevent fraud. “Our patented event based triggers allow our clients to segment, target, and market to the guests onsite” commented Thomas Castleberry, Chief Operating Officer at SkyWire Media, Inc., “This level of engagement with the property allows the brand to stimulate and capture more revenue through mobile marketing solutions.”
The Mobile Connect™ Product Suite provides seamless integration to POS terminals, property management systems, guest tracking and customer resource management databases. Armed with the capability to create mobile triggered events, advantaged enterprises can auto-schedule messages to be sent out to specific segmented databases of targeted customers based on specific time frames and other individual designated preferences.
Additionally, KeyLime Cove has selected Table Connect™, a restaurant table wait management tool. Now, a variety of food and beverage locations on the property can alert guests when their table is ready for them to be seated. The Paradise Mist Spa™, located on the main floor, with a private entrance for local and non-hotel guests to use, will also be able to utilize this mobile paging system to alert guests when their treatment room is available.
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